Terms & Conditions — hot62

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

• "Platform" means the hot62 website accessible at https://hot62.pro and all associated sub-pages, mobile interfaces, and services operated by hot62.
• "Account" means the registered user account created by an individual player on the Platform.
• "Player" or "You" means any individual who has registered an Account on the Platform or who accesses any portion of the Platform.
• "hot62", "We", "Us", or "Our" refers to the operating entity behind the hot62 Platform, licensed under applicable international gaming regulations.
• "Balance" means the total IDR (Indonesian Rupiah) funds held within a Player's Account at any given time, comprising real-money funds and, where applicable, bonus funds as separately designated.
• "Bonus Funds" means any promotional credits, free-bet allocations, or matched deposit bonuses credited to a Player's Account subject to the wagering requirements described in Clause 5.
• "Wagering Requirement" means the total amount a Player must wager, calculated as a stated multiple of the bonus amount (and, where specified, the deposit amount), before Bonus Funds or bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification procedures hot62 applies to Accounts prior to processing withdrawals or upon request at any stage.
• "Game" means any casino game, live dealer table, slot title, sportsbook market, or specialty game made available on the Platform.
• "Prohibited Jurisdiction" means any country or territory in which accessing or using online gambling services is prohibited by applicable law.

Access to the hot62 Platform and participation in any Game or betting market is subject to the following eligibility requirements, which must be satisfied at the time of registration and continuously throughout the duration of your Account:

• Age: You must be at least 21 years of age. hot62 strictly prohibits access by minors. We reserve the right to request proof of age at any time and to suspend any Account where age eligibility cannot be confirmed.
• Residency: You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online gambling is not expressly prohibited by law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• Legal Capacity: You must be legally capable of entering into a binding contract under the laws applicable to you. Persons who have been declared legally incapacitated may not register an Account.
• Single Account: Each individual may hold one Account only. Registering multiple Accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in the permanent closure of all associated Accounts and forfeiture of any Balance held therein.
• Self-Exclusion: You must not be subject to an active self-exclusion order or cooling-off period on the Platform at the time of registration or re-registration.
• Not Acting on Behalf of Another: You must be playing with funds that belong to you personally and not be acting as an agent or on behalf of any third party.

To access real-money Games and deposit funds on the Platform, you are required to complete the hot62 registration process. By submitting your registration details, you represent and warrant that all information provided is accurate, complete, and current.

Registration requires you to provide, at a minimum, a valid username, password, email address, full legal name, date of birth, and Indonesian mobile phone number. You acknowledge that hot62 may at any time request additional documentation to verify the accuracy of the information you have provided.

KYC Verification. Prior to processing any withdrawal request, and at hot62's discretion at any other time, We may require you to complete identity verification (KYC) by submitting one or more of the following documents:

• A government-issued photo identification document (Indonesian National ID Card / KTP, or passport)
• Proof of residential address issued within the preceding three months (utility bill, bank statement, or equivalent)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay account showing your registered name)
• A selfie photograph holding your identification document, where reasonably required

Failure to provide satisfactory KYC documentation within 14 calendar days of a request will result in the suspension of withdrawal privileges. hot62 reserves the right to permanently close any Account where KYC cannot be satisfactorily completed.

Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username or password with any third party. You agree to notify hot62 immediately at [email protected] if you suspect any unauthorized access to your Account. hot62 will not be liable for losses arising from your failure to keep your credentials secure.

All financial transactions on the hot62 Platform are conducted exclusively in Indonesian Rupiah (IDR). hot62 does not apply currency conversion fees to deposits or withdrawals processed through supported local payment channels.

4.1 Supported Payment Methods. hot62 currently supports the following deposit and withdrawal channels:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

hot62 reserves the right to add, modify, or discontinue supported payment methods at any time. Players will be notified of material changes via the Platform.

4.2 Deposit Conditions.

• Minimum deposit: Rp 10.000 per transaction.
• Deposits are credited to your Account Balance promptly upon confirmation from the payment provider. hot62 does not guarantee specific crediting times as these are partially dependent on third-party processing infrastructure.
• You must only deposit funds from a payment account registered in your own legal name. Deposits from third-party accounts will be refused and returned where possible.
• hot62 does not accept deposits made with funds obtained through illegal activity. Deposits identified as originating from fraudulent or criminal sources will be reported to relevant authorities and the associated Account will be permanently closed.

4.3 Withdrawal Conditions.

• Minimum withdrawal: Rp 50.000 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit, or to a verified payment account in the Player's name, at hot62's discretion.
• E-wallet withdrawals (OVO, DANA, GoPay) are typically processed within 60 seconds during standard operating hours. Bank transfer withdrawals are typically processed within 1–5 minutes. These timeframes are targets, not guarantees.
• KYC verification must be completed before any withdrawal request is processed. Accounts with pending or incomplete KYC documentation will have withdrawal requests held until verification is satisfactorily concluded.
• hot62 reserves the right to conduct additional security checks on any withdrawal request, which may extend processing time by up to 48 hours in exceptional cases. Players will be notified if their withdrawal is subject to an extended review.
• Withdrawal requests may only be submitted for real-money Balance. Bonus Funds are not withdrawable; only winnings generated from Bonus Funds after full satisfaction of applicable Wagering Requirements may be withdrawn.

hot62 offers a range of promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, free bets, cashback offers, and VIP tier rewards. All bonuses are subject to the terms stated in this Clause and any additional promotion-specific terms published at the time the offer is made.

5.1 General Bonus Terms.

• Bonuses are credited as Bonus Funds and are held separately from real-money Balance within your Account.
• All bonuses carry a Wagering Requirement that must be met in full before Bonus Funds or bonus-derived winnings may be withdrawn. The specific Wagering Requirement applicable to each promotion is stated in that promotion's terms at the time of opt-in.
• Wagering Requirements are calculated based on qualifying real-money and/or bonus bets placed on eligible Games. Bets placed on excluded games (as listed per promotion) do not contribute to Wagering Requirement satisfaction.
• Bonus Funds expire if the Wagering Requirement is not satisfied within the stated validity period. Upon expiry, uncompleted Bonus Funds are forfeited without compensation.
• hot62 reserves the right to withhold, modify, or cancel any bonus in cases of suspected bonus abuse, including but not limited to: low-risk hedging strategies, systematic exploitation of bonus mechanics, or multiple accounts receiving the same promotion.

5.2 Welcome Bonus. New Players who register an Account and make their first qualifying deposit are eligible for the hot62 Welcome Bonus, subject to the specific terms published on the promotion page at the time of registration. The Welcome Bonus may only be claimed once per eligible Player, household, IP address, or payment method.

5.3 VIP Programme. hot62 operates a tiered loyalty programme culminating in the Black Diamond tier, which is available by invitation only to eligible high-value Players. VIP tier benefits, including cashback rates, personal manager access, and bespoke bonus structures, are communicated directly to eligible members. hot62 reserves the right to modify VIP tier benefits, eligibility thresholds, and programme structure at any time.

All Games available on the hot62 Platform are governed by individual game rules published within the Game interface. In the event of any conflict between these Terms and a Game's individual rules, these Terms shall prevail except where a Game's rules specifically address a matter not covered by these Terms.

• RNG Certification: All non-live casino games on hot62 use certified Random Number Generators (RNG) to determine outcomes. RNG systems are tested and certified by independent third-party auditing bodies.
• Provably Fair: Eligible titles on the Platform carry Provably Fair certification, enabling Players to independently verify the fairness of individual game outcomes using cryptographic verification tools.
• Live Casino: Live dealer games are streamed from certified studio facilities operated by Evolution Gaming and other licensed providers. Game outcomes are determined by real physical actions (card draws, dice rolls, roulette spins) conducted under camera surveillance.
• Sportsbook: All odds on the hot62 Sportsbook are set by hot62 or its licensed data and odds providers. hot62 reserves the right to void bets in cases of obvious pricing errors, data feed failures, or events declared void by the relevant sporting body.
• Malfunction: In the event of a technical malfunction that affects the outcome of a Game, hot62 reserves the right to void the affected round and refund the stake. hot62 does not guarantee the uninterrupted availability of any Game.
• Disconnection: hot62 is not liable for losses arising from internet disconnection or device failure during a game session. Where a live game round is interrupted, the outcome determined by the game server at the time of disconnection shall be considered final.

hot62 is committed to promoting responsible gambling and providing Players with tools to manage their gambling activity. The Platform is strictly intended for entertainment purposes and must not be used as a source of income or financial remedy.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their Account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before activation.
• Session Loss Alerts: Players may configure loss alert notifications that are triggered when cumulative session losses reach a defined threshold.
• Cooling-Off Period: Players may request a temporary account suspension of between 24 hours and 6 weeks. During a cooling-off period, the Player may not deposit funds, place bets, or claim bonuses.
• Self-Exclusion: Players who believe their gambling is no longer recreational may request permanent self-exclusion via the hot62 support team. Self-exclusion is irrevocable for a minimum period of 6 months. During self-exclusion, the Account is closed and marketing communications cease immediately.

If you believe that gambling is negatively affecting your personal wellbeing, financial situation, or relationships, we strongly encourage you to use the tools described above and to visit our dedicated Responsible Gaming page for further guidance and support resources.

All content on the hot62 Platform — including but not limited to the hot62 brand name, logo, website design, software, graphics, text, game interfaces, and promotional materials — is the exclusive intellectual property of hot62 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, reverse-engineer, sublicense, or otherwise exploit any content from the Platform without prior written consent from hot62.

Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) remains the intellectual property of the respective studio and is licensed to hot62 for Platform use only.

To the fullest extent permitted by applicable law, hot62 excludes all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or any Game thereon, including but not limited to:

• Loss of funds due to technical malfunction, server downtime, or internet connectivity failure
• Unauthorized access to your Account resulting from your failure to maintain credential security
• Losses arising from your reliance on any information published on the Platform that subsequently proves to be inaccurate
• Losses arising from a change in law that renders your use of the Platform unlawful in your jurisdiction
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers

hot62's aggregate liability to any Player in connection with these Terms, arising from any cause of action whatsoever, shall not exceed the total amount of real-money funds deposited by that Player in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms limits hot62's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable mandatory law.

hot62 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions
• Provision of false, inaccurate, or fraudulent registration or KYC information
• Suspected money laundering, fraud, or any other criminal activity associated with the Account
• Use of automated betting software, bots, scripts, or any other tool designed to gain an unfair advantage
• Collusion with other Players or with Platform staff
• Bonus abuse as defined in Clause 5
• Chargebacks or payment disputes filed against hot62 without prior good-faith resolution attempt
• Breach of the one-account-per-player policy
• Accessing the Platform from a Prohibited Jurisdiction

Upon termination for cause, hot62 reserves the right to withhold any Balance, including real-money funds, pending investigation. Where no misconduct is established, real-money Balance will be returned to the Player's verified payment account within 14 business days. Bonus Funds are forfeited upon Account closure in all circumstances.

Players who wish to close their Account voluntarily may do so by contacting hot62 support. Voluntary closure requests will be processed within 5 business days. Any remaining real-money Balance will be refunded to the Player's verified payment method.

hot62 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

hot62 applies industry-standard security measures — including 256-bit SSL encryption, access controls, and encrypted data storage — to protect Player personal and financial data. However, no data transmission over the internet can be guaranteed as completely secure, and hot62 cannot warrant absolute security.

hot62 does not sell Player personal data to third parties for commercial marketing purposes. Player data may be shared with payment processors, KYC verification service providers, fraud prevention services, and regulatory authorities as required by applicable law or licensing obligations.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which hot62 holds its international gaming licence. hot62 operates under international licensing and is not affiliated with, endorsed by, or regulated by any Indonesian government body or Indonesian gambling regulatory authority.

It is your responsibility as a Player to ensure that your use of the Platform is lawful under the laws of your own jurisdiction, including Indonesia. hot62 makes no representation that the Platform is legal or appropriate for use in any specific jurisdiction.

Any dispute arising from these Terms or your use of the Platform that cannot be resolved through direct negotiation with hot62 support shall be subject to the exclusive jurisdiction of the competent courts of the licensing jurisdiction. You irrevocably submit to the personal jurisdiction of those courts for such purposes.

hot62 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via a notice displayed on the Platform or via the email address associated with the Player's Account, with a minimum of 7 calendar days' advance notice before the changes take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and contact support to close your Account and withdraw any remaining Balance.

The most current version of these Terms & Conditions is always available at https://hot62.pro/terms-conditions. The date at the top of this document reflects the date of the most recent update.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to submit a formal dispute, please contact the hot62 support team using the details below. Our customer support team is staffed 24 hours a day, 7 days a week, with native Indonesian-speaking agents available throughout.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: General enquiries within 24 hours; formal complaints within 5 business days
• Language: Support available in English and Indonesian (Bahasa Indonesia)
• Operating Hours: 24/7, including Indonesian public holidays (WIB, UTC+7)

For responsible gaming support requests — including self-exclusion, deposit limits, and cooling-off period activation — please mark your email subject line as "Responsible Gaming Request" to ensure priority handling by our dedicated responsible gaming team.