Privacy Policy — hot62

In this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, email address, mobile number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Platform" means the hot62 website at https://hot62.pro, all associated sub-pages, mobile-optimized interfaces, and any services delivered through these channels.
• "Player" or "You" means any individual who accesses the Platform, whether as a registered account holder or as an anonymous visitor.
• "hot62", "We", "Us", or "Our" refers to the operating entity behind the hot62 Platform, acting as data controller in respect of Personal Data collected through the Platform.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, hot62.
• "Data Processor" means any third party that Processes Personal Data on behalf of hot62 under a written data processing agreement.
• "Cookie" means a small text file placed on your device by the Platform for session management, analytics, or personalization purposes.
• "KYC" means Know Your Customer — the identity and address verification process applied to registered Accounts.
• "IDR" means Indonesian Rupiah, the currency used for all transactions on the Platform.

hot62 collects only the Personal Data that is necessary for the specific purposes described in this Policy. The categories of Personal Data we collect are set out below:

hot62 collects Personal Data through the following means:

• Direct Submission: Information you provide when registering an Account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated Technologies: Technical Data and Usage Data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform.
• Payment Providers: Transaction confirmation data received from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported payment channels upon processing a deposit or withdrawal.
• KYC & Fraud Prevention Partners: Identity verification results and fraud scoring data provided by our licensed third-party KYC service providers when you submit verification documents.
• Third-Party Analytics Providers: Aggregated, anonymized Usage Data provided by analytics platforms we use to understand Platform traffic patterns and improve service quality.
• Publicly Available Sources: In limited circumstances related to fraud prevention or sanctions screening, hot62 may cross-reference information against publicly available databases and sanctions lists.

hot62 processes your Personal Data on the following legal grounds, depending on the specific purpose of each processing activity:

• Contract Performance: Processing necessary to create and maintain your Account, facilitate deposits and withdrawals in IDR, and deliver the games and betting services you have requested.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, international licensing conditions, sanctions screening requirements, and fraud prevention regulations — including KYC identity verification prior to withdrawals.
• Legitimate Interests: Processing carried out in hot62's legitimate interests, including fraud detection and prevention, platform security monitoring, internal analytics and product improvement, responsible gaming monitoring, and customer support quality assurance — subject always to your interests and fundamental rights not overriding those legitimate interests.
• Consent: For non-essential marketing communications (email newsletters, SMS promotions, push notifications), hot62 processes your Personal Data only on the basis of your freely given, specific, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

hot62 uses the Personal Data we collect for the following purposes:

• Account Management: Creating, operating, and securing your Account; authenticating your identity at login; managing your Account Balance and transaction history in IDR.
• Service Delivery: Enabling you to access all games and betting markets on the Platform, including live casino, Sic Bo, Andar Bahar, Sportsbook, and slot gacor (high-RTP slots) titles; processing deposits and withdrawals via your chosen local bank or e-wallet.
• KYC & Compliance: Verifying your identity and age (21+) before processing withdrawal requests; screening against international sanctions and PEP (Politically Exposed Persons) lists as required by our licensing obligations.
• Fraud & Security: Detecting and investigating suspicious login activity, unusual transaction patterns, multi-account behavior, and bonus abuse; protecting the integrity of the Platform for all Players.
• Responsible Gaming: Monitoring gaming activity to identify potential signs of problem gambling; administering deposit limits, cooling-off periods, session loss alerts, and self-exclusion requests; complying with responsible gaming obligations under our international licence.
• Customer Support: Responding to your enquiries, complaints, and formal disputes; maintaining records of support interactions to improve service quality and resolve recurring issues.
• Marketing Communications: Sending you information about promotions, bonuses, and new games that may be of interest to you — subject to your consent and your right to unsubscribe at any time.
• Analytics & Platform Improvement: Analyzing Usage Data and Gaming Data in aggregate to understand player preferences, identify technical issues, optimize game offerings, and improve the overall Platform experience.
• Legal & Regulatory: Meeting our legal obligations, responding to lawful requests from regulatory authorities, and defending hot62's legal rights in the event of a dispute.

hot62 does not sell your Personal Data. We share it only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: Your name, contact details, and payment account information are shared with Indonesian bank transfer processors and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process transactions you have initiated.
• KYC & Identity Verification Providers: Your identity documents and verification data are shared with our licensed third-party KYC service providers under strict data processing agreements, for the sole purpose of verifying your identity and age.
• Fraud Prevention & Sanctions Screening Services: Relevant Account and transaction data may be shared with fraud detection platforms and international sanctions screening services to protect the Platform and comply with AML obligations.
• Game Studios & Software Providers: When you play a game hosted by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), limited session data (player ID, game session token, bet values) is transmitted to that provider to facilitate the game. These providers are bound by data processing agreements.
• Regulatory & Law Enforcement Authorities: hot62 will disclose Personal Data to competent authorities where required by applicable law, court order, or the lawful directive of our licensing regulator.
• Group Companies & Successors: In the event of a corporate restructuring, merger, or acquisition, Player Personal Data may be transferred to a successor entity, subject to that entity adopting equivalent data protection commitments.

All third parties with whom hot62 shares Personal Data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to hot62.

hot62 uses cookies and similar tracking technologies to operate core platform functionality, analyze traffic, and personalize your experience. By continuing to use the Platform, you consent to the use of cookies as described in this clause.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair the core functionality of the Platform, including your ability to log in and place bets. Instructions for managing cookies are available in your browser's help documentation.

hot62 retains your Personal Data for no longer than is necessary for the purpose for which it was collected, or as required to meet our legal, regulatory, and licensing obligations. The following retention periods apply:

• Account Data & Gaming Records: Retained for the duration of your Account and for a minimum of 5 years following permanent Account closure, as required by our international licensing obligations and AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years following each transaction, in compliance with anti-money laundering regulations applicable under our operating licence.
• KYC Documents: Retained for 5 years from the date of verification, or 5 years from Account closure, whichever is later, as required by AML and licensing obligations.
• Support Communications: Retained for 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for 2 years following any withdrawal of consent, to demonstrate compliance.
• Technical & Usage Data (Analytics): Aggregated and anonymized after 13 months; raw session logs retained for up to 90 days.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that renders re-identification impossible.

As a Player on hot62, you have the following rights in respect of your Personal Data. To exercise any of these rights, please contact us using the details in Clause 15. We will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the Personal Data hot62 holds about you, along with information about how it is used and shared.
• Right to Rectification: You have the right to request that inaccurate or incomplete Personal Data held by hot62 be corrected or supplemented without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request that hot62 delete your Personal Data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our overriding legal and regulatory retention obligations.
• Right to Restriction of Processing: You may request that hot62 restrict the processing of your Personal Data in certain circumstances, such as while a dispute over accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contract, you may request that hot62 provide your Personal Data to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to hot62's processing of your Personal Data on the basis of legitimate interests, including for direct marketing purposes. Objections to marketing will always be honored immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of prior processing.

hot62 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and the Platform is encrypted using TLS 1.2 or higher (256-bit SSL), preventing interception in transit.
• At-Rest Encryption: Sensitive Personal Data, including KYC documents, financial records, and password hashes, is encrypted at rest using AES-256 encryption on hot62's servers.
• Access Controls: Access to systems containing Personal Data is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative systems.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong, salted cryptographic algorithm such that even hot62's own technical staff cannot read your password.
• Intrusion Detection: hot62's infrastructure is monitored 24/7 by automated intrusion detection systems. Anomalous activity triggers immediate alerts and review by our security team.
• Penetration Testing: The Platform undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: hot62 maintains a documented data breach response procedure. In the event of a breach that poses a risk to Players, affected individuals will be notified without undue delay in accordance with our licensing obligations.

Despite these measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying hot62 immediately if you suspect unauthorized access to your Account.

The hot62 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not attempt to register an Account or provide any information on this Platform.

If hot62 discovers or is notified that Personal Data has been collected from a person under 21, we will take immediate steps to delete that data and permanently close the associated Account. If you are a parent or guardian and believe your child has provided Personal Data to hot62, please contact us immediately at [email protected].

The hot62 Platform may contain references or links to third-party services including game studio portals, payment provider interfaces, and sports data providers. These third-party services operate under their own privacy policies, which are independent of this Policy.

hot62 is not responsible for the privacy practices of third-party services and makes no representations regarding their data collection or processing activities. We encourage you to review the privacy policy of any third-party service before providing your Personal Data to it.

hot62 operates as an internationally licensed platform. Your Personal Data may be processed and stored on servers located outside of Indonesia, including in the jurisdiction of our operating licence and in jurisdictions where our Data Processors (such as KYC providers, fraud prevention services, and game studio partners) maintain their infrastructure.

Where Personal Data is transferred outside of Indonesia to a jurisdiction that does not provide an equivalent level of data protection, hot62 implements appropriate safeguards to protect your data, which may include contractual clauses, data processing agreements incorporating internationally recognized protections, or reliance on adequacy determinations where applicable.

By registering an Account and using the Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia as described in this clause, subject always to the security measures and access controls described in Clause 10.

hot62 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Material changes will be communicated to registered Players via a notice on the Platform or by email to the address associated with your Account, with a minimum of 7 calendar days' notice before the revised Policy takes effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must cease using the Platform and contact support to close your Account.

The most current version of this Privacy Policy is always available at https://hot62.pro/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was last revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by hot62, please contact us using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Support Team (General Enquiries): [email protected] — for account-related questions, data access requests, and general privacy enquiries.
• Data Rights Requests: Email [email protected] with the subject line "Data Rights Request" and include your Account username and a description of your request. We will acknowledge receipt within 3 business days and respond in full within 30 calendar days.
• Responsible Gaming & Self-Exclusion: Email [email protected] with the subject line "Responsible Gaming Request" for priority handling of deposit limit changes, cooling-off requests, and self-exclusion applications. See our Responsible Gaming page for full details.
• Data Breach Notifications: If you believe your Account or Personal Data has been compromised, contact us immediately at [email protected] with the subject line "Security Incident". Our security team operates 24 hours a day, 7 days a week, including during Indonesian public holidays.